Bond and Bond running Tv adverts that offer mega price deals on white ware. We need to replace two appliances, so off we trot only to be met by indifferent staff who know little about the products they want to sell. Sharp exit to Heathcotes where the guy is friendly, attentive, knowledgeable, and fault free. Again, we choose who to spend our money with. B&B now further down the list - almost with Harvey Norman as a retailer we prefer to not deal with. The Heathcotes deal was better anyway! Running out of options for good service, so actually the job of retail buying is getting easier.
Update, Monday - Heathcoate's customer service office have now called twice today to arrange delivery and installation on different days and at different times. Supremely attentive or service failure? Confidence dented a little bit. Let's see what happens on Wednesday.
Further update, Wednesday - the dishwasher was installed nicely by a knowledgeable and polite man first thing in the morning, as promised. The dryer wasn't delivered until 8:15 PM !!!!!!!!!!!!!!!!!! The guy had to go back for it and drop it off on his way home because it wasn't despatched by the service department.
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